Gold loan software where the follow-up happens by itself
The money you have lent is only as good as the follow-up. Varadhi Gold keeps the interest, watches the due dates, and groups every open loan into due today, due in 1–3 days, due in 4–7 days and already overdue — then sends the reminders over WhatsApp for you.
Recovery is not a collections problem, it is a memory problem
Almost no Indian shop loses money on gold loans because the gold was badly valued. It leaks because nobody rang the customer in the week the loan came due, and by the time anyone noticed, the polite call had become an awkward one.
The recovery screen turns that into something a shop can actually work through. Open loans are bucketed by how close they are to the line — Due Today, Due in 1–3 Days, Due in 4–7 Days and Overdue Loans — and the reminder for each one is one tap, or one run of the bot for the whole list.
Every reminder that goes out is logged against the loan. Six months later you can see exactly when the customer was told, which matters a great deal if the loan ends up going to auction.
What the module does
How a loan behaves over its life
- Interest accrues against the loan; the live outstanding sits next to the principal at the top of the loan screen.
- A loan that passes its due date moves to Overdue on its own and is marked in the list — nobody has to notice it.
- Part payments are recorded whenever the customer pays, and the outstanding is recalculated from them.
- Top-ups add principal against the same pledged items, with the history kept so the current principal is still one honest number.
- Renewals extend a loan as a recorded event rather than by editing the original.
- Loans that stay unredeemed pass into the auction flow — notice, settlement, closure — each step recorded.
A morning on the recovery screen
What changes in practice
A loan falling due on Friday appears in Due in 4–7 Days on Monday, in Due in 1–3 Days on Wednesday, and in Due Today on Friday. The customer has had a WhatsApp reminder at each stage without anyone having to remember the date. Most loans are redeemed before they ever reach the overdue bucket — which is the entire point.
Frequently asked questions
Does the interest calculate automatically?
Yes. Interest accrues against each open loan and the outstanding amount shown on the loan screen already includes it, alongside the principal. Part payments and top-ups are folded into the same figure rather than being tracked separately on paper.
How do the reminders actually reach the customer?
Over WhatsApp, from the app rather than from a staff member's personal phone. You can send them one at a time from a loan, or run the recovery bot to prepare the whole day's batch at once.
Will I know who has already been reminded?
Yes — each reminder is logged against the loan with its state, so nobody gets chased twice and nobody gets missed. That log also matters if a loan later goes to auction and you need to show notice was given.
What about loans that are already long overdue?
They sit in the Overdue bucket, and from the loan screen you can print the A4 reminder letter on your shop letterhead for Registered Post — the legally recognised pre-auction notice — before starting the auction flow.
Where is my shop's data stored?
In India. Our servers are in a Mumbai data centre. Your customer records, loan book and bills stay yours — we never share them with third parties, and you can export everything to Excel whenever you want.
Does it work on a phone, or do I need a computer?
Both. There is a desktop admin for the back office and a phone app for the counter and for the owner who wants to check the shop from home. The phone app is available in English, Hindi, Telugu, Tamil and Kannada. If a cashier is part-way through entering a loan and gets interrupted, the entry is saved as a draft on the device and can be picked up again.
What if I want to stop using it?
Send one WhatsApp message. We export your full data to Excel, hand it over, and that is that. No contract, no lock-in, no retention phone calls. The no-card-required promise applies on the way out too.
Related modules
Stop chasing loans from memory
See the recovery screen running against a real loan book in a 20-minute demo.